OpenCentric embeds SLA monitoring directly into the engagement layer. Response time, uptime, and delivery commitments are defined before work starts and monitored automatically — with breach warnings before they happen.
Define response time, resolution time, uptime, and delivery SLAs directly in the contract. Both parties agree before work starts.
Every open ticket, milestone, and delivery checkpoint is tracked against its committed SLA window — visible to both parties.
Alerts fire at 50%, 80%, and 100% of the SLA window so suppliers can act before a breach, not after.
Slack, email, and in-platform notifications. Configure per-SLA and per-severity — no one misses a deadline.
Rolling 30/60/90-day SLA performance per engagement and per supplier. Exportable for vendor review or compliance evidence.
Either party can flag an SLA dispute. A structured evidence-and-resolution workflow keeps it off email and on record.
SLA records are timestamped and stored alongside contracts — usable as evidence in SOC 2, HIPAA, or FedRAMP audits.
SLA tracking is available on every paid OpenCentric plan. No bolt-on required.
Bring your expertise. Find your team. Ship compliant software. Fund your venture. OpenCentric gives independent builders everything the enterprise had — without the enterprise.