Privacy Policy

1. Data we collect

Account and billing data: name, email address, workspace name, company name, plan information, billing contact details, and payment status.

Profile and business page data: personal profile details, business descriptions, services, products, images, videos, social links, websites, compliance statements, and other information you choose to publish or keep private.

Workspace data: CRM records, Ledger entries, Catalog listings, template choices, dashboard settings, notes, files, media, local file references, and business context you add for Coworker or Mesh Intelligence.

Fabric and integration data: workflow definitions, triggers, run history, execution logs, webhook metadata, connected app names, scoped credentials or tokens, and error details needed to operate automations.

Usage data: pages visited, features used, API calls, storage usage, Coworker usage, Fabric runs, support interactions, and other platform activity logs.

Payment data: Stripe processes all payment card data. We store only transaction references, amounts, and status — never raw card numbers.

Communication data: emails, support tickets, and in-platform messages.

2. How we use your data

To operate your workspace: onboarding, templates, profiles, business pages, CRM, Ledger, Catalog, Coworker, Mesh Intelligence, Data, Storage, Hosting, API & Integrations, and Fabric workflows.

To support on-platform transactions: Catalog checkout, subscriptions, bookings, payment requests, Apollo campaigns, platform fee calculation, dispute support, and Ledger reporting.

To provide automation and observability: workflow execution, retries, alerts, run history, integration health, storage metrics, usage meters, and dashboard summaries.

To improve the Services: analytics, feature development, and abuse prevention.

To communicate with you: transactional emails, product updates, and support responses.

To comply with legal obligations: fraud prevention, tax reporting, and responding to lawful requests.

3. Data sharing

With other users: information you publish to Community, Catalog, My Profile, or your Business page may be visible to other users. Private workspace data remains private unless you share it, publish it, connect it to a listing, or authorize an integration.

With connected services: when you connect tools such as Stripe, Gmail, Microsoft Teams, SharePoint, Google Drive, AWS, Azure, GCP, Slack, or other providers, we exchange only the data needed to complete the action you authorized.

With service providers: Stripe (payments), AWS (infrastructure and storage), email delivery, monitoring, analytics, and customer support providers. Processors are bound by data processing or confidentiality obligations.

With legal authorities: only when required by law, court order, or to protect rights and safety.

We do not sell your personal data.

4. Data retention

We retain account, billing, transaction, and tax records for as long as your account is active and for up to 7 years after closure where required for legal, accounting, fraud prevention, or tax compliance. Workspace content, uploaded files, profile content, and Fabric run history may be deleted or exported subject to plan limits, backup windows, and legal retention requirements.

5. Your rights

Under GDPR (EU/UK) and CCPA (California), you have rights to access, correct, delete, and port your personal data.

To exercise your rights, email privacy@opencentric.ai. We will respond within 30 days.

6. International transfers

Data is processed primarily in AWS regions used to operate OpenCentric. If a customer-owned cloud account is connected for hosting, storage, or automation, data may also be processed in the region and provider selected by that customer. Transfers from the EU to the US rely on appropriate transfer mechanisms such as Standard Contractual Clauses where required.

7. Cookies

We use essential, functional, and analytics cookies to keep sessions secure, remember workspace preferences, and understand product usage. See our Cookie Policy for details and opt-out options.

8. Contact

For privacy questions, contact privacy@opencentric.ai or our DPO at dpo@opencentric.ai.